Mandatory information on the rights of persons on personal data protection (Privacy notice)
“Divoto ni zove” Ltd., representing the website https://wildcall.bg/, is a tour operator agency with a management address: Sofia, 1700, Prof. Arch. St. Petar A. Tashev No. 2, Registration Certificate No. RK-01-8553/19.03.2025, Annual Insurance Policy No. 251370012., e-mail: g.daneva@wildcall.bg
The Wild is Calling” Ltd. operates in accordance with the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data.
RIGHTS FOR COLLECTION, PROCESSING AND STORAGE OF YOUR PERSONAL DATA
Art.1 The company collects and processes your personal data in connection with the use of the online store https://wildcall.bg/ and the conclusion of contracts with the company on the basis of Art. 6, para. 1, Regulation (EU) 2016/679 (GDPR), and more specifically on the following grounds:- Express consent received from you as a customer;- Fulfillment of the Company’s obligations under the contract with you;- Compliance with a legal obligation that applies to the Company;- For the purposes of the legitimate interests of the Company or a third party;
GOALS AND PRINCIPLES OF THE COLLECTION, PROCESSING AND STORAGE OF YOUR PERSONAL DATA
Art. 2. (1) We collect and process the personal data that you provide us in connection with the use of the services provided on our website https://wildcall.bg/ and the conclusion of a contract with the company, including for the following purposes:
- creating a profile and providing full functionality when using our website;
- individualization of a party to the contract;
- accounting purposes;
- statistical purposes;
- information security protection;
- ensuring the performance of the contract for the provision of the relevant service.
- sending a newsletter if you wish;
(2) We observe the following principles when processing your personal data:
- legality, good faith and transparency;
- limitation of processing purposes;
- relevance to the purposes of the processing and minimization of the collected data;
- accuracy and timeliness of the data;
- integrity and confidentiality of processing and ensuring an appropriate level of personal data security.
(3) When processing and storing personal data, the Company may process and store personal data in order to protect the following legitimate interests:
- fulfillment of obligations to the National Revenue Agency, the Ministry of Internal Affairs and other state and municipal bodies.
WHAT TYPES OF PERSONAL DATA OUR COMPANY COLLECTS, PROCESSES AND STORES
Art. 3. The company performs the following operations with the personal data provided by you for the following purposes:
- Registration of a user in the e-store and execution of a distance purchase and sale contract – the purpose of this operation is to create a profile for using the e-store to purchase goods and provide contact details for delivery of purchased goods. Registering and creating an account to use the online store is not a mandatory step of providing the service and it is available to a large extent without creating an account.
- Conclusion and execution of a commercial transaction with a customer or partner – the purpose of this operation is the conclusion and execution of a contract with a commercial partner or customer and its administration.
- Exercising the right of refusal or making a complaint – the purpose of this operation is to administer the process of exercising the right of refusal or complaint by the customer.
- Purchase of goods – the purpose of this operation is assistance in transferring the goods by concluding a purchase and sale contract with an individual.
Art. 4. (1) The company processes the following categories of personal data and information for the following purposes and on the following grounds:
- Data for registration and receipt of the newsletter (names, e-mail)
- Purpose for which the data is collected: 1) Making contact with the user and sending information to him, 2) for the purposes of user registration in the online store, as well as 3) for sending an information bulletin.
- Basis for processing your personal data – With the acceptance of the general conditions and registration in the electronic store or placing an order without registration, or upon concluding a written contract, a contractual relationship is created between the Company and you, on the basis of which we process your personal data – art. 6, para. 1, b. (b) GDPR. Your data for sending an information bulletin is processed on the basis of your express consent – art. 6, para. 1, b. (a) GDPR.
- Additional data provided by you – If you wish to complete your profile, you can fill it with data about surname, address, telephone number and location.
- Purpose for which the data is collected: Supplementing information about the user in his user account.
- Grounds for data processing: You have provided express consent for the processing of your personal data for one or more specific purposes – 6, para. 1, b. (a) of the GDPR at the time of registration in the online store.
- Delivery data (names, phone, e-mail, address)
- Basis for processing your personal data – With the acceptance of the general conditions and registration in the electronic store or placing an order without registration, or upon concluding a written contract, a contractual relationship is created between the Company and you, on the basis of which we process your personal data – art. 6, para. 1, b. (b) GDPR.
(2) The company does not collect or process personal data related to the following:
- reveal racial or ethnic origin;
- reveal political, religious or philosophical beliefs, or membership in trade unions
- genetic and biometric data, health data or data about sex life or sexual orientation.
(3) The personal data are collected by the Company from the persons to whom they relate.
(4) The company does not perform automated decision-making with data.
(5) The company does not collect and process data for persons under the age of 16, except with the express consent of their parents or legal representatives.
STORAGE PERIOD OF YOUR PERSONAL DATA
Art. 5. (1) The company stores your personal data for a period not longer than the existence of your profile in the online store or placing the order without registration. After deleting your account or successfully completing. The Company shall take reasonable care to delete and destroy all of Your data without undue delay or to anonymize it (i.e reduce it to a form that does not reveal your identity).
(2) The Company stores your personal data provided in connection with online orders for a period of at least fourteen days for the purposes of your right to return goods and to protect the Company’s legal interests in legal or administrative disputes with online users the store, and the accounting documents are kept for the relevant statutory period.
(3) The Company notifies you in the event that the data storage period needs to be extended in order to fulfill a legal obligation or in order to meet the legitimate interests of the Company or otherwise.
Art. 6. The Company stores the personal data of the legal representatives of its commercial partners for the period of performance of the contract, to comply with the legitimate interests and legal obligations of the Company, and this period may exceed the term of the concluded contract.
SUBMISSION OF YOUR PERSONAL DATA FOR PROCESSING
Art. 7. (1) The Company may, at its own discretion, transfer part or all of your personal data to processors of personal data for the fulfillment of the processing purposes to which you have agreed, subject to compliance with the requirements of Regulation (EU) 2016/679 (GDPR).
(2) The Company notifies you in case of intention to transfer part or all of your personal data to third countries or international organizations.
YOUR RIGHTS IN THE COLLECTION, PROCESSING AND STORAGE OF YOUR PERSONAL DATA
Withdrawal of consent to the processing of your personal data:
Art. 8. (1) If you do not wish all or part of your personal data to continue to be processed by the Company for specific or all processing purposes, you may withdraw your consent to processing at any time by filling in the form in your profile or by making a request in free text.
(2) The Company may ask you to verify your identity and identity with the person to whom the data relates by asking you to enter an email address and password to access the site on site at the Company’s office in front of our employee.
(3) By withdrawing consent to the processing of personal data, which is mandatory for the creation and maintenance of a profile in the online store, your account will become inactive. Of course, you will be able to browse the online store and the products offered and place orders as a guest or make a new registration.
(4) If there is an order placed by you that is being processed, the earliest time you can withdraw your consent to processing is upon successful completion of the order.
Right of access:
Art. 9. (1) You have the right to request and receive confirmation from the Company as to whether personal data related to you is being processed, and if you are a registered user, you can at any time see in your profile the personal data that you have provided and are being processed for you.
(2) You have the right to access the data related to you, as well as the information related to the collection, processing and storage of your personal data.
(3) The Company provides you, upon request, a copy of the processed personal data related to you, in electronic or other appropriate form.
(4) Providing access to the data is free of charge, but the Company reserves the right to impose an administrative fee in case of repetitive or excessive requests.
Right to rectification or completion
Art. 11. (1) You have the right to ask the Company to delete part or all of your personal data, and the Company has the obligation to delete them without undue delay, when any of the following grounds are present:
- the personal data are no longer necessary for the purposes for which they were collected or otherwise processed
- You wish to withdraw your consent on which the data processing is based and there is no other legal basis for the processing;
- You wish to object to the processing of your personal data, including for direct marketing purposes, and there are no overriding legal grounds for the processing;
- personal data were processed illegally;
- personal data must be deleted in order to comply with a legal obligation under EU law or the law of a member state that applies to the Company;
- the personal data were collected in connection with the provision of information society services.
(2) The company is not obliged to delete personal data if it stores and processes them:
- to exercise the right to freedom of expression and the right to information;
- to comply with a legal obligation that requires processing provided for in EU law or the law of the Member State that applies to the Company or for the performance of a task in the public interest or in the exercise of official powers granted to it;
- for reasons of public interest in the field of public health;
- for the purposes of archiving in the public interest, for scientific or historical research or for statistical purposes;
- for the establishment, exercise or defense of legal claims.
(3) In case of exercising your right to be forgotten, the Company will delete all your data, except for the following information:
- information that is necessary to verify that your right to be forgotten has been met – email, IP address;
- technical information about the functioning of the online store, which information cannot be connected in any way to your person;
- e-mail with which you registered in the online store.
(4) In order to exercise your right to be forgotten, it is necessary to submit a request through your account in the online store or by sending a request by email to the Company.
(5) The Company may request that you verify your identity and identity with the person to whom the data relates.
(6) If there is an order placed by you that is being processed, the earliest you can request to be “forgotten” is upon successful completion of the order.
(7) By deleting your personal data, your account will become inactive. Of course, you will be able to browse the online store and the products offered and place orders as a guest or make a new registration.
(8) The company does not delete the data that it has a legal obligation to store, including for defense in connection with legal claims made against it or to prove its rights.
Right to limitation
Art. 12. You have the right to request the Company to limit the processing of your data when:
- dispute the accuracy of the personal data, for a period that allows the Company to verify the accuracy of the personal data
- The company no longer needs the personal data for the purposes of processing, but you require them to establish, exercise or defend your legal claims;
- You have objected to the processing pending verification of whether the Company’s legal grounds take precedence over your interests.
Right of portability:
Art. 13. (1) You can at any time download or receive in a machine-readable format the data that is stored and processed for you in connection with the use of the Company’s services, directly through your profile through the data export option or by request by email.
(2) You can request the Company to directly transfer your personal data to an administrator specified by you, when this is technically feasible.
Right to receive information
Art. 14. You may request the Company to inform you of all recipients to whom the personal data for which correction, deletion or restriction of processing has been requested has been disclosed. The Company may refuse to provide this information if it would be impossible or would require a disproportionate effort.
Right to object
Art. 15. You may object at any time to the Company’s processing of personal data relating to you, including if it is processed for the purposes of profiling or direct marketing.
YOUR RIGHTS IN THE EVENT OF A BREACH OF YOUR PERSONAL DATA
Art. 16. (1) If the Company detects a violation of the security of your personal data, which may create a high risk for your rights and freedoms, it shall notify you without undue delay of the violation, as well as of the measures that have been taken or are about to be taken.
(2) The Company is not obliged to notify you if:
- has taken appropriate technical and organizational measures to protect the data affected by the security breach;
- has subsequently taken steps to ensure that the breach will not result in a high risk to your rights;
- notification would require a disproportionate effort.
PERSONS TO WHOM YOUR PERSONAL DATA IS PROVIDED
Art. 17. For the purposes of processing your personal data and providing the service in its full functionality and in view of your interests, the Company may provide the data to the following persons who are data processors – Econt Express Courier Company. The indicated courier company complies with all requirements for legality and security in the processing and storage of your personal data.
Art. 18. The company does not transfer your data to third countries.
Art. 19. In the event of a violation of your rights under the above or applicable personal data protection legislation, you have the right to file a complaint with the Personal Data Protection Commission as follows:
Name: Personal data protection
Headquarters and address of management: Sofia 1592, Prof. Tsvetan Lazarov Blvd. No.2
Address for correspondence, Sofia 1592, “Prof. Tsvetan Lazarov” Blvd. No. 2
Phone 02 915 3 518
Website www.cpdp.bg
Art. 20. You can exercise all your rights regarding the protection of your personal data through the forms attached to this information. Of course, these forms are not mandatory and you can make your requests in any form that contains a statement to that effect and identifies you as the data owner.
Art. 21. If the consent relates to a transfer. The company describes the possible risks for the transfer of data to third countries in the absence of a solution for adequate protection and suitable means of protection.
COOKIE POLICY
This Policy on the use of cookies aims to familiarize you with the features and appropriateness of the use of cookies on the site https://wildcall.bg/
A cookie is a file containing a limited set of textual information that a website transfers from the web browser to your device’s hard drive temporarily for the duration of your visit, or for a longer period, depending on the type of cookie. The function of cookies is to distinguish you from other users of the same website or to save certain information related to your preferences and are used by most sites to facilitate your browsing. Each cookie is unique to your browser and contains anonymous information. Usually, the content includes the domain name it came from.
The wild calls us” OOD emphasizes that some functions or services of the site may not function properly without cookies. Cookies store user preferences and other information, but cannot read data from the hard drive or from cookies created by other sites. The site wildcall.bg does not use cookies containing personal data, only anonymous ones. They are the following according to their purpose:
- Cookies related to site performance
Through them, statistical information about site traffic is collected, including the number of visits, dwell time, popularity of individual pages, the sequence of viewing, repeat visits and the moment of exit from the site. This allows us to track the success rate of our site as well as the performance of our site. Analyzing the data, we arrive at solutions to improve the user experience of the site.
- Reviews
Google Translate Preferences
These are the cookies to save information about the choice of language version, location and display settings according to the type of device from which you access the website. The goal is not to have to re-select settings that you have already confirmed or rejected during a previous visit to the site or in the current session, thus ensuring the maximum convenience of visiting the site.
- User behavior
This category of cookies stores information about the decisions you make as a user. These include saving values when completing surveys and a history of your preferences and requests in relation to the products
Advertising and marketing
These cookies make it possible to customize the advertising messages on the site, as well as to measure the effectiveness of advertisements and promotional campaigns. They are often placed by external ad networks under pre-approved conditions. Advertising cookies serve to tailor advertisements and marketing campaigns to your preferences. They help ensure that you only see messages that really interest you and that you don’t come across the same ad every time you visit our site. Almost every browser allows you to stop cookies. This can happen on the following links:
- Disable cookies for Internet Explorer
- Stop cookies for Google Chrome
- Stop cookies for Firefox
- Disable cookies for Safari
- Disable cookies for iOS
More information about how the business uses cookies is available here.
If you have any questions regarding this Cookie Policy, contact Wild Call OOD at g.daneva@wildcall.bg
This document was last updated on 19.08.2025.